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Refund & Cancellation Policy

This Refund and Cancellation Policy applies to payments made for paid digital services provided by Square29 through https://square29.in.

Square29 is an online real estate platform that provides property listing, featured listing, promotional, advertising, and other related digital services.

By purchasing a paid service from Square29, you acknowledge and agree to the terms of this Refund and Cancellation Policy.

SERVICE PROVIDER

Square29 is a brand and online platform operated by:

Sachin Dineshkumar Dadhaniya
India

Square29 provides digital real estate listing, property promotion, advertising, and related online services through https://square29.in.

1. PAID SERVICES

Square29 may offer certain paid digital services, including:

  • Premium property listings
  • Featured property listings
  • Property promotion services
  • Advertising services
  • Promotional packages
  • Enhanced property visibility
  • Other digital services made available through Square29

The applicable service description, price, duration, and other relevant details will be displayed to the customer before payment is completed.

2. PAYMENT AUTHORIZATION

By completing a payment on Square29, you confirm that:

  • The information provided by you is accurate and complete.
  • You are authorized to use the selected payment method.
  • You have reviewed the applicable service and price before making payment.
  • You understand that the purchased service is a digital service.

Payments may be processed through third-party payment gateways or payment service providers. Square29 does not directly store complete credit or debit card information unless expressly stated otherwise.

3. CANCELLATION

A customer may request cancellation of a paid service before the service has been activated or substantially delivered.

Once a digital service has been activated, published, promoted, or substantially delivered, cancellation may not be available.

For example, cancellation may not be possible after:

  • A premium listing has been published.
  • A property has been marked as featured.
  • Promotional visibility has been activated.
  • An advertising campaign or package has started.
  • The purchased digital service has otherwise been substantially delivered.

Cancellation requests should be submitted to support@square29.in with the relevant transaction details.

4. REFUND POLICY

Square29 primarily provides digital services. Therefore, payments are generally non-refundable after the purchased digital service has been activated, published, promoted, or substantially delivered.

However, Square29 may consider a refund in the following circumstances:

  • A duplicate payment was made for the same service.
  • A payment was successfully charged but the purchased service could not be activated due to a technical error attributable to Square29.
  • Square29 is unable to provide the purchased service.
  • The payment was processed incorrectly due to a technical issue.
  • A refund is required under applicable law.
  • Square29 determines, at its reasonable discretion, that a refund is appropriate.

Refund eligibility will be determined based on the circumstances of the transaction and the status of the service.

5. NON-REFUNDABLE DIGITAL SERVICES

Unless otherwise required by applicable law, the following situations generally do not qualify for a refund:

  • The customer changes their mind after service activation.
  • The customer no longer wants the property listing to be promoted.
  • The customer removes or modifies their property listing after purchasing a paid service.
  • The customer does not receive the number of enquiries or leads they expected.
  • The property is not sold, rented, leased, or otherwise transacted.
  • The customer does not receive a particular business or financial outcome from the promotional service.
  • The customer fails to provide accurate information required to deliver the service.

Square29 provides a platform and promotional services and does not guarantee the sale, rental, lease, enquiry volume, lead volume, or other commercial outcome of any property listing.

6. FAILED OR UNSUCCESSFUL PAYMENTS

If your payment method has been charged but the Square29 transaction shows as failed, incomplete, or unsuccessful, please contact us with the relevant transaction details.

Where Square29 does not receive the payment successfully, the transaction may be handled automatically by the applicable payment gateway, bank, card issuer, or other financial institution.

If Square29 receives the payment but the purchased service is not activated due to a technical issue attributable to Square29, we will investigate the transaction and, where appropriate, provide the service or process an eligible refund.

7. DUPLICATE PAYMENTS

If you accidentally make the same payment more than once for the same service, please contact Square29 as soon as possible.

After verification, a confirmed duplicate payment may be refunded through the original payment method or through the applicable payment provider.

8. SERVICE DELIVERY

Paid services are digital services and are generally delivered electronically after successful payment confirmation.

Depending on the service purchased, delivery may include:

  • Publishing a premium property listing
  • Activating a featured property listing
  • Increasing property visibility
  • Activating a promotional package
  • Displaying promotional content
  • Activating an advertising service
  • Providing another digital service offered through Square29

The service may be considered delivered when the purchased digital functionality or promotional service has been activated or made available to the customer.

No physical products are shipped as part of these services.

9. PROPERTY TRANSACTIONS

Square29 provides an online platform for property listings and related promotional services.

Payments made to Square29 are only for the digital services purchased from Square29 and do not represent payment for:

  • Purchase of a property
  • Sale of a property
  • Rental of a property
  • Lease of a property
  • Property brokerage
  • Property deposits
  • Property booking amounts
  • Property registration or government charges

Square29 does not act as the seller, buyer, landlord, tenant, or owner of properties listed by users unless expressly stated otherwise.

Square29 also does not guarantee that a property will be sold, rented, leased, or receive any particular number of enquiries, leads, views, or responses.

10. REFUND REQUEST PROCEDURE

To request a refund, cancellation, or investigation of a payment, please contact:

Email: support@square29.in

Please provide the following information:

  • Full name
  • Registered email address
  • Transaction ID or payment reference
  • Date of payment
  • Amount paid
  • Name or description of the purchased service
  • Reason for the refund or cancellation request

We may request additional information or documentation where necessary to verify the transaction.

11. REFUND REVIEW

Upon receiving a refund request, Square29 may review:

  • Payment status
  • Transaction details
  • Service activation status
  • Service delivery status
  • Duplicate payment status
  • Technical issues associated with the transaction
  • Other relevant circumstances

Submission of a refund request does not automatically guarantee approval.

If a refund is approved, Square29 will initiate the refund through the original payment method or applicable payment provider, where technically and operationally possible.

12. REFUND PROCESSING TIME

Once a refund has been approved and initiated, the time required for the refunded amount to appear in the customer’s account may vary.

Processing time may depend on:

  • Payment gateway
  • Bank
  • Card issuer
  • Payment method
  • International payment processing
  • Intermediary financial institutions
  • Currency conversion
  • Banking regulations

Square29 does not control the processing timelines of third-party banks, card networks, payment gateways, or financial institutions.

13. INTERNATIONAL PAYMENTS

For international transactions, refunds may be subject to applicable payment-provider procedures, currency conversion rates, intermediary bank charges, foreign exchange differences, and applicable laws and regulations.

Where a refund is processed in a currency different from the original transaction currency, the final amount received by the customer may differ from the original amount paid due to exchange-rate fluctuations or financial institution charges.

Square29 will process eligible refunds in accordance with the applicable payment provider’s procedures.

14. CHARGEBACKS AND PAYMENT DISPUTES

If you have a concern regarding a payment or service, we encourage you to contact Square29 at support@square29.in before initiating a chargeback.

We will make reasonable efforts to investigate and resolve legitimate payment disputes.

Unauthorized, fraudulent, or suspicious transactions may be investigated and, where appropriate, reported to the relevant payment provider, financial institution, or competent authorities.

Nothing in this section limits any rights or remedies available to a customer under applicable law.

15. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS

If you believe that a payment was made without your authorization, please contact Square29 and your payment provider or bank immediately.

Square29 may request transaction information to investigate the matter and may cooperate with the relevant payment gateway, bank, card network, or authorities where required.

16. COMPLIANCE WITH APPLICABLE LAW

Nothing in this Refund and Cancellation Policy is intended to exclude or restrict any refund, cancellation, consumer, or other statutory rights that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a mandatory right to a refund or cancellation, that right will prevail over any conflicting provision of this policy.

17. CHANGES TO THIS POLICY

Square29 may update this Refund and Cancellation Policy from time to time to reflect changes in its services, payment methods, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy before purchasing paid services.

18. CONTACT US

For refund, cancellation, payment, or transaction-related questions, please contact us:

Square29
Operated by Sachin Dineshkumar Dadhaniya

Website: https://square29.in
Email: support@square29.in

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